FAQ
ALL COMMUNICATION MUST BE MADE VIA EMAIL: GOODGIRLLATEX@GMAIL.COM
Messages on other platforms shouldn’t expect a reply.
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CREATING
SUSTAINABILITY
Natural latex is both vegan and eco-friendly. It is sourced from renewable rubber trees and its biodegradable nature reduces environmental impact.
To ensure the toughness of our designs, each item is rigorously tested in clubs, dungeons, beds, and improved to guarantee long-lasting durability.
SIZING
To cater to all body shapes and types, custom sizing is free of charge. After checkout, provide your measurements via email and we will get started on the perfect piece for you.
- How to measure: Visit this page. If you’re unsure, reach out to us, and we’ll assist you.
- Fit guarantee: Sometimes things don’t fit right. If adjustments are needed, do not shine your latex, and contact us immediately.
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DELIVERY
ORDERING
All items are made to order, unless stated otherwise. There is on average a 3-5 weeks waiting time for your latex to be made before shipping. If your item requires body measurements, please provide them promptly to avoid delays.
Rush orders - shipped within 7 days may be available at our discretion for a 20% fee. Enquire via email.
SHIPPING
Once your order has been dispatched you will receive a tracking number to follow its journey.
If your package is lost or damaged during transit, please contact us. We will work with the shipping carrier to resolve the issue.
Orders outside the EU may be subject to customs fees of up to 20%, depending on your country's customs policies. These charges are the responsibility of the buyer and must be paid before you can receive your order. Please be aware that customs fees are determined by your local customs authority.
PICK UP AT THE STUDIO
You can choose to pick up your order directly at our studio located in Neukölln, Berlin.
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AFTER CARE
RETURNS
Returns and exchanges are only accepted if there is a defect or error with your order. In these cases, the item must be in its original state and returned within 14 days.
ADJUSTMENTS
Sometimes things don’t fit right. If adjustments are needed, do not shine your latex, and contact us and we will find a solution.
REPAIRS
We’re happy to offer repairs for garments made by us, for a small fee. Contact us with a picture of your issue to receive a quote.
LATEX CARE
Please familiarise yourself with the instructions found here if you are new to the latex world.